Privacy Policy

Effective Date: October 2024

1. Introduction

Welcome to Revelution ("we," "our," or "us"). We operate the website www.revelution.co.za and provide AI-powered phone answering and business automation services. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI Employee system. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Request information about our products

Subscribe to our newsletter or marketing communications

Make a payment for our services

This information may include:

Name and contact information (email address, phone number, physical address)

Business name and information

Payment and billing information

Communication preferences

Any other information you choose to provide

2.2 Information Collected Through Our AI Employee Service

When you use our AI Employee phone answering service, we collect:

Call recordings and transcriptions

Caller identification information (phone numbers, names)

Appointment details and scheduling information

Messages and inquiries from callers

Lead information and custom fields you configure

Call duration, time, and routing information

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address

Browser type and version

Operating system

Referring website addresses

Pages viewed and time spent on pages

Device identifiers

Cookies and similar tracking technologies

2.4 Third-Party Information

We may receive information about you from third parties, including:

Payment processors

Marketing partners

Public databases

Social media platforms (if you choose to connect them)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

Provide, operate, and maintain our AI Employee service

Process and manage your account and subscriptions

Answer incoming phone calls on your behalf

Generate call summaries and recordings

Send follow-up messages to callers

Route calls according to your preferences

Capture and manage lead information

3.2 Communication

Send you service-related notifications

Provide customer support and respond to inquiries

Send post-call summaries and notifications

Deliver marketing communications (with your consent)

Send administrative information and updates

3.3 Business Operations

Process payments and billing

Monitor and analyze usage patterns to improve our services

Develop new features and functionality

Detect, prevent, and address technical issues

Ensure security and prevent fraud

3.4 Legal Compliance

Comply with legal obligations

Enforce our terms and conditions

Protect our rights and property

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting and storage providers

Payment processors

Communication service providers (SMS, email)

Analytics providers

Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or legal processes

Government or regulatory requests

Protection of our rights, property, or safety

Investigation of fraud or security issues

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.5 Your Business Contacts

Information collected through our AI Employee service (such as caller details and recordings) is made available to you as part of the service and may be shared with your designated team members according to your configuration.

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest

Secure server infrastructure

Access controls and authentication

Regular security assessments

Employee training on data protection

5.2 Data Retention

We retain your information for as long as necessary to:

Provide our services to you

Comply with legal obligations

Resolve disputes and enforce agreements

Call recordings and transcriptions are typically retained according to your subscription plan and preferences. You may request deletion of specific data at any time.

5.3 International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, and correct your personal information at any time through your account settings or by contacting us.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Note that deletion may impact our ability to provide services to you.

6.4 Objection and Restriction

You may object to or request restriction of certain processing activities, including direct marketing communications.

6.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time.

6.6 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 11.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Types of cookies we use:

Essential cookies: Required for website operation

Analytics cookies: Help us understand how visitors use our site

Marketing cookies: Used to deliver relevant advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website

Updating the "Last Updated" date

Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Revelution
Email: [email protected]
Phone: +27 81 252 8070
Address: 70 Bronkhorstspruit Road, Mooiplaas, Pretoria, South Africa
Website: ai.revelution.co.za

For data protection inquiries or to exercise your rights, please include "Privacy Request" in the subject line of your communication.

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA). If you are located outside South Africa, your information will be processed in accordance with this policy and applicable international data protection standards.

Your privacy matters to us. We are committed to transparency and protecting your personal information. Thank you for trusting Revelution with your business communications.

Privacy Policy

Privacy Policy

Effective Date: October 2024

1. Introduction

Welcome to Revelution ("we," "our," or "us"). We operate the website www.revelution.co.za and provide AI-powered phone answering and business automation services. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

This information may include:

2.2 Information Collected Through Our AI Employee Service

When you use our AI Employee phone answering service, we collect:

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

2.4 Third-Party Information

We may receive information about you from third parties, including:

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

3.2 Communication

3.3 Business Operations

3.4 Legal Compliance

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.5 Your Business Contacts

Information collected through our AI Employee service (such as caller details and recordings) is made available to you as part of the service and may be shared with your designated team members according to your configuration.

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

5.2 Data Retention

We retain your information for as long as necessary to:

Call recordings and transcriptions are typically retained according to your subscription plan and preferences. You may request deletion of specific data at any time.

5.3 International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, and correct your personal information at any time through your account settings or by contacting us.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Note that deletion may impact our ability to provide services to you.

6.4 Objection and Restriction

You may object to or request restriction of certain processing activities, including direct marketing communications.

6.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time.

6.6 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 11.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Types of cookies we use:

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RevelutionEmail: [email protected]Phone: +27 81 252 8070Address: 70 Bronkhorstspruit Road, Mooiplaas, Pretoria, South AfricaWebsite: ai.revelution.co.za

For data protection inquiries or to exercise your rights, please include "Privacy Request" in the subject line of your communication.

12. Governing Law

Your privacy matters to us. We are committed to transparency and protecting your personal information. Thank you for trusting Revelution with your business communications.

Revelution
Email: [email protected]
Phone: +27 81 252 8070
Address: 70 Bronkhorstspruit Road, Mooiplaas, Pretoria, South Africa
Website: ai.revelution.co.za